Complaints & Feedback Policy
BSCA welcomes feedback and takes all comments or complaints seriously to continuously improve our community support.
How to Raise a Concern
If you are unsatisfied with a service or interaction, please raise it directly with a staff member or submit your feedback in writing:
Email: Bolsomcom@hotmail.com | Post: BSCA Management, Allerton House Community Centre, School Hill, Bolton BL1 2NE
Response Procedure
All formal complaints will be acknowledged within 3 working days and fully investigated by management within 10 working days.